Advice and answers from the Digital Joy Team
- What is Digital Joy?
- What products do we offer?
- Can I try Digital Joy products for free?
- How do I contact support?
- How can I cancel my account?
- Can I get refund after cancelling my account?
- Where can I get more information regarding Digital Joy Privacy Policy?
- Do you have discounts for non-profit organizations
- Account
- Subscription
- What countries does Digital Joy support?
- Can I try Digital Joy Engage before I buy it?
- How to set up my account in Digital Joy? (Quick overview)
- How many polls can I create while my plan is active?
- What is a response?
- What does the number of responses indicate?
- How many responses/votes do I get as part of the Free plan?
- Do you count duplicate votes as responses?
- Engagement Fundamentals
- Managing Engagements and Analytics on Your Digital Joy Engage Account
- What Types of Engagements Can I Create on Digital Joy Engage?
- How do I create my first engagement using the Digital Joy Engage Engagement Wizard?
- How can I create an engagement with live results?
- What kind of questions can I use in my live result engagements?
- How can I create an engagement with more than one question?
- How can I create a word cloud engagement?
- What are the word cloud settings available to me?
- How can I create a trivia quiz engagement?
- How can I create my own customized engagement?
- What is an active engagement?
- Can two live results engagements be active at the same time?
- How do I delete an engaement?
- How can I display/share the live results of my engagement?
- Can I edit my engagement after creating it?
- Can I schedule an engagement?
- How do I clear engagement results?
- Types of embed scripts and how to use them
- What happens on the online widget when I don’t have any active engagements?
- Can I copy an existing engagement?
- How do I switch between my engagements on the Present screen?
- How fast do votes show up?
- Can I create a poll with more than two options?
- How will my audience know how to vote?
- How to choose an online engagement template and a background
- How can I moderate questions and comments for open-ended entries?
- Can I have more than one question active at a time?
- How do I introduce Digital Joy Engage to my audience?
- What languages does Digital Joy support?
- Can I export and download the results of my poll from the dashboard?
- How long will the event code be available for my account?
- Engagement Settings
- How can I limit the number of votes each person can cast in my engagement?
- How can I send my poll to live broadcast?
- How to set the correct option in your engagement?
- How do I select a different background for my web template?
- What are the templates shown in the Select Template section of the Web voting?
- Voting
- How can I enable multiple channels of voting?
- How do I share my poll with my audience?
- What is an event code?
- How do I embed a poll into a web page?
- How do participants join my event?
- Can my users respond to the same question multiple times?
- How do people vote, respond, or otherwise send in comments or questions?
- How do I vote online?
- Do you support online (web) polling?
- Which Internet browsers do you recommend the most?
- Should I present using Chrome or as an embed within my PowerPoint slides?
- Can I restrict my voters?
- SMS VOTING
- Do you support SMS voting?
- Will the SMS number be dedicated for my event?
- What happens if there is a typo in a text message?
- Which country phone numbers do you support?
- How should my audience text-in to vote?
- Can I change the phone number of my account after registration?
- SMS voting isn’t working. What is happening?
- Will the phone number I have be shared with anyone else?
- I cannot find my phone number
- Will my participants ever receive spam or unwanted text messages after they vote?
- What countries does Digital Joy support for text polling?
- Polling Results
- Can I analyze the polling report in Excel?
- What analytics are available for my questions in the dashboard?
- How to hide/show the live results of the poll in the polling widget?
- What will exported data look like?
- How do I display questions?
- How do I add Digital Joy Engage to my PowerPoint slides?
- How can I zoom in within the Presentation Mode?
- What is the Presentation Page for?
- How do I change the theme of the Presentation Mode?
- Can I add a logo on the presentation display header?
- How to make the Presentation Mode full-screen?
- Is Digital Joy integrated with Keynote?
- Audience Q&A
- Getting Started
- What is Digital Joy Chat?
- How many users can my chatroom hold?
- How can I use Digital Joy Chat?
- Setting up your Digital Joy Chat account
- The Digital Joy Chat admin dashboard
- How do I create a chat channel?
- Can I customize the look of my online chat?
- How can I add & update my chat users?
- Does Digital Joy Chat support images in live group chats?
- Can I embed Digital Joy Chat into my website?
- Can I make my chat private?
- How can I view and share my chat page?
- How can I navigate the chat page?
- How can I moderate my chat?
- Digital Joy Chat Widget
- Getting Started
General
General product information
At Digital Joy, we are committed to helping you tell your story and engage with your audiences. Our product suite is a comprehensive solution that empowers you to create compelling content from start to finish. Whether it’s creating content to go to digital platforms, engaging audiences or creating an interactive experience at a virtual event, Digital Joy is there to meet your needs.
With our end-to-end ingest-to-distribution turnkey content creation solution, you have everything you need to Excite, Engage, and Ignite your audience. Our platform comprises features such as Live and OTT content creation, live engagement, Q&As, live chat, word clouds and events, making it the ultimate storyteller’s toolkit.
Our platform is not just limited to one industry, as it can be used across various fields, including media, entertainment, medical, pharmaceuticals, education, churches, NGOs, and nonprofits, among others. At Digital Joy, we are dedicated to helping you tell your story and connect with your audience in a way that is both engaging and memorable.
Learn more about our products
Digital Joy provides cloud native products to create content, inspire and engage audiences. For teams small to large, Digital Joy delivers powerful, intuitive, easy to use, end-to-end solutions utilizing the latest technologies.
Digital Joy Engage
Digital Joy Engage provides truly live results that update on the presentation screen in real-time. Present your engagement results live within Digital Joy’s Engage dashboard or by using our Microsoft PowerPoint integration.
Captivate your audience in your story is effortless with truly interactive real-time audience engagements like polls, quizzes, trivia, and more. Inform, Engage and Entertain your audience.
With instant audience responses, you can add a personal touch to your presentation and easily navigate questions or concerns as they come up.
Digital Joy Chat
Introducing the ultimate online chat interface. Boost audience engagement and enrich the user experience with the group and direct online group chat capabilities.
A new standard in online user engagement is now available for your business or organization! Boost audience engagement and enrich the user experience with the group and direct online group chat capabilities.
No matter who you want to connect and share with, Digital Joy Chat is the quick and easy-to-use online chat tool you need to do it!
Digital Joy Events
Digital Joy Events is a virtual event platform that allows you to create custom branded virtual events with tools and features to engage and ignite your audience.
All of your virtual event needs are taken care of! You’ll have a smooth and successful event, from getting your event up and running to ensuring you have all the tools to engage your audience. Digital Joy covers it all for you
Digital Joy Live (coming soon)
Your video broadcasts can be more seamless than ever before with live streaming tools that help you access your content live from anywhere so you can collaborate globally and stream instantaneously.
Cloud – Based Production, Editing and Distribution for Live Videos designed and created for small teams.
Digital Joy Studio (coming soon)
Digital Joy Studio is a content creator’s dream come true. A cloud-based turnkey video production and distribution platform empowering customers with the tools to ingest, manage and edit live and on-demand broadcast-quality content for multi-platform over-the-top (OTT) destinations, including social media, Connected TV (CTV), mobile apps, and websites.
Learn how to try Digital Joy for free
Digital Joy features a Free plan which can be used to try all of the features completely for free.
The Digital Joy Engage free plan includes 150 responses making it a good fit for anyone looking to explore and try the functionality.
Note: the free plan is valid for 30 days. If you need more than 150 responses in Digital Joy Engage but the next higher package is too large for you, please feel free to contact us and we will try to help.
Click here to sign up for the Digital Joy Engage free plan
Contact Digital Joy support for assistance
Our support team can be contacted either through email (support@digitaljoy.media) or using the chat feature which can be found by clicking the Live Chat option in the product dashboard
Learn what to do if you want to cancel your account with Digital Joy
You can request the cancellation of your account by clicking here or contacting us in live chat. We would need your email address (username) to find and delete your account.
Account cancellation does not involve any refunds. Any unused responses will be lost upon cancellation.
You can request for a refund after cancelling your account by clicking here .
For details on our refund policy, please refer to Section 13.2 (Refund Policy) on our Terms & Conditions page.
Learn about the Digital Joy Privacy Policy to make sure you are secure.
If you cannot find answers to your questions about our Privacy Policy, reach out to us at hello@digtaljoy.media.
Learn about the pricing options for non-profits
Click here for more information
Please be aware that you might be asked to submit your work email address as part of our internal verification procedure.
If you are an agency or a contractor for a non-profit organization, please contact us for details on how to proceed.
Account
Learn how to register an account with us
- To create an account go to digitaljoy.com and click “SIGNUP”.
- You can also sign up by visiting the link Digital Joy Engage
- You will be taken to the registration page.
- To register with Digital Joy, you need to provide a full name, a valid email address, and a strong password.
- If you decided to subscribe for a paid plan, simply click on the Billing option after logging in and choose your preferred plan:
For more details, visit our Pricing Page
- You will be billed immediately upon selecting a paid plan, and subsequent payments will be charged on the same date on each billing cycle.
- Payment can be made using any major credit card or debit card. You will receive an email immediately after purchasing a plan, which will include a receipt for your purchase. Please ensure your email address is accurate and check your spam folder if the email doesn’t appear in your inbox. If you encounter any issues or don’t receive the email, feel free to contact our support team via live chat or email at support@digitaljoy.media
You can not change the email address of your account after registration.
However, if, for some reason, you need to replace it with a different email address, please contact us at support@digitaljoy.media
Learn how to reset or change your password in case you lost or forgot it.
If you have lost your password you can reset it by clicking the “Forgot password?” link on the login page and following the instructions.
When you click “Forgot password?” you will be redirected to a page asking for your email address. When you type it, Digital Joy will send you an email with a password reset link. Follow that link to set a new password for your account.
Learn how to update your billing details.
To update your billing information, follow these simple steps:
- Go to the Billing section in your account dashboard.
- Click on Update Card Info to enter your new payment details.
- Confirm the changes to ensure your billing information is up to date.
If you encounter any issues, feel free to contact our support team for assistance via live chat or email at support@digitaljoy.media
Subscription
Learn how much time you have to use the responses you purchased as part of a plan
When the 30 days pass and you do not upgrade before the expiry date, three things happen:
The phone number of your account is released and may be available for newly created accounts, and you can not use the SMS feature.
Any responses not spent by the expiration time are canceled and no longer available.
To prevent this from happening, please, make sure to upgrade before your free account (plan) expires.
For annual plans, your responses and phone number will remain valid for a year.
Yes, You will receive an email from us immediately after you purchase a plan. Please ensure that the email is accurate (please check your spam folder if it is not in your inbox).
If you have any issues or if you didn’t receive a copy, please contact our support in live chat or via email at support@digitaljoy.media.
Subscribe to a paid plan to access more features
1. Click Upgrade Plan
OR “Change plan” in the Billing section
2. Choose a plan then click Upgrade
3. Enter your credit card info –> Update Card Info
Important – When you upgrade from the Free plan to a paid plan, the number of responses of your account will be rounded up to the number of the responses in the new plan.
Have further questions? Click here for more information
Learn what happens when the responses you get as part of your plan end
If your account runs out of responses, Digital Joy will stop counting any new votes for your active engagement. Unfortunately, any responses submitted by your audience while your response count is at 0 will not be recorded and will be lost.
To check how many responses you have left, simply go to your billing section and look under “Plan Usage.” There, you’ll find the current status of your responses.
If you need more responses, consider upgrading your Digital Joy subscription plan. Upgrading will provide additional responses and other benefits depending on the plan you choose.
You can find detailed information about the different plans we offer, along with everything included in each subscription, by visiting this page. It’s the perfect place to explore your options and discover what comes with your current plan or any of our other available options.
Additionally, each plan includes a set number of responses. The number of responses indicates how many votes or responses you can receive with your plan. Once someone responds to your question, that counts as a response and is deducted from your account’s response limit.
Digital Joy Engage
Digital Joy online (web) voting can be used anywhere in the world without any limitations.
For SMS voting/text to vote we currently support:
- United States
- Canada
- United Kingdom
We support other countries on demand, please submit a request.
Please contact our support team (support@digitaljoy.media) if you would have any questions.
You can try our web voting for live events for free and see the results for your audience updated in real-time by signing up for the “Free” plan which comes with 150 responses available for 30 days.
Start off by signing up for Digital Joy.
Before you purchase a plan, you will be given 150 free responses to test the product.
Create a new engagement.
Test web voting.
Present the results by clicking “Present“.
Once you are sure Digital Joy has all you are looking for, choose a plan.
Click “Upgrade Now” to purchase a plan.
Set up all the engagement for your event in advance and reorder them in the “Engagement” section.
On the day of the event, track your responses with our dashboard tracker.
Use the live chat button to ask us any questions at any point.
There is no limit as to how many enagements you can create. You are only bound by the number of votes/responses you have. You can create as many polls as you like given that you have enough responses for your audience to be able to vote, as long as your plan is active.
Different plans are active for different periods of time. We also offer one-time plan subscription model tailored to customers seeking a non-recurring commitment. With this plan, customers can access a set number of responses (X amount) within a specified timeframe. Unlike traditional subscriptions, our one-time plan does not renew automatically, providing flexibility for customers who prefer a single, time-limited engagement. Responses included in the plan are valid for a predetermined duration, ensuring users make the most of their subscription while it’s active. This approach allows customers to engage with our service on their terms, without the pressure of a recurring commitment, while still benefiting from a defined quota of responses within a set timeframe.
A response is any text message or web submission that your Digital Joy account receives from your audience. We’ve simplified the process by offering plans based on the number of responses you expect, rather than the size of your audience. This way, even if you plan to ask fewer questions, you can engage a much larger audience at a lower price.
To calculate the right plan for your needs:
- Estimate how many people will attend your event.
- Estimate how many questions you will ask.
- Decide if you need this for a one-time event or for an extended period.
- Multiply the number of questions by your audience size and by how often you’ll use the product.
For example, if you’re hosting an all-hands meeting with 100 attendees and plan to ask 10 questions:
- Number of attendees: 100
- Number of questions: 10
- Usage: One-time
Calculation: 10 x 100 x 1 = 1,000 responses required.
Once someone responds to your question, that counts as a response and is deducted from your account’s response limit.
The number of responses indicates how many votes/responses you can receive with each plan.
Once someone responds to your question, that is considered a response and is counted towards your account’s response limit.
You will receive 150 responses/votes. The responses will be valid for 30 days.
With the Free plan, you get some of the features of larger accounts, so you can get a real feel of how Digital Joy Engage can help you facilitate and engage your audiences.
Please check the pricing page for more details/updates.
Yes, any response that comes in (and received by Digital Joy) is counted as a vote/ response.
However, if your engagement voting limit is set to 1, repetitive votes from the same phone number will not be counted as a response. Only the first vote is counted towards your account’s response limit.
Engagement Fundamentals
On the Digital Joy Engage account homepage, you can:
- Create new engagements to interact with your audience.
- View your account analytics to see how your engagements are performing, including:
- Number of responses received.
- Votes for each engagement.
- Most popular engagement types.
- Currently active engagements.
- Additionally, you can:
- Reset engagement data like responses and logs to keep your account organized
On Digital Joy Engage, you can create:
- Live Engagement: Create a quick engagement with real-time results.
- Multiple Question Engagement: Engage participants with a series of questions.
- Word Cloud: Gather responses visually to see the most popular words or phrases.
- Trivia/Quiz: Test knowledge with fun quizzes or trivia games.
- Build Your Own Engagement: Design a engagement tailored to your specific needs from scratch.
Need some help getting started to create your first engagement? Follow the step-by-step tutorial below to familiarize yourself with the Digital Joy Engage Engagement Wizard.
- Step 1: Click on Engagements in the left menu.
- Step 2: Click the New Engagement button located in the top-right corner of the screen.
- Step 3: On the engagement wizard screen, select the type of engagement you want to create. Options range from a simple one-question engagement to more interactive experiences like quizzes.
- Start a New Engagement: Click the “New Engagement” button on the Home or Engagement List page.
- Select Live Engagement: In the engagement wizard, scroll horizontally and choose the “Live Engagement” card.
- Choose Your Engagement Channel:
- Web: Allow voting via desktop or mobile. You can opt for a gated poll or free entry.
- SMS: Enable voting through text messaging. Click here for more information about SMS voting.
- Web: Allow voting via desktop or mobile. You can opt for a gated poll or free entry.
- Configure Engagement Settings:
- Vote Limit: This setting controls how many times a user can vote from a single device. The platform uses browser storage for tracking votes. If someone uses multiple browsers or clears their browser cache, they may be able to vote more than once.
- Scheduling: Click here for details on scheduling.
- Show Results: Enable this option to allow voters to see the engagement results after they vote.
- Proceed to the Next Step: Click the “Next” button.
- Select Question Type:
- Multiple Choice: Enter your question, description, and answer options. You can also upload images for both questions and answers.
- Open-Ended: Simply enter your question.
- Multiple Choice: Enter your question, description, and answer options. You can also upload images for both questions and answers.
- Configure Visual Settings:
- Choose an engagement visual template
- Set/Upload a background image
- Set inactive visuals
- Select font colors
- Set horizontal layout (*only available for multiple choice questions)
- Preview Your Engagement: Click “Next” to review your engagement before saving and launching it.
For live result engagement, you can use the following question types:
- Multiple-choice
- Open-ended
- Word cloud
Multiple-choice question
Best when you have a predefined set of response options and you want participants to choose from the list.
Online engagement allow your audience to access an engagement widget by visiting digitaljoyengage.com and typing your event code.
They will then see the question and the options and will be able to vote by tapping on one of the options. After voting, the user will be shown the engagement results updated in real-time.
An example of an online engagement widget:
An example of an SMS vote
You can also create surveys with Digital Joy.
Open-ended questions
This is best when you want participants to provide feedback, share ideas and opinions, and ask questions. It’s also used for competitions, nominations, etc.
An open-ended question does not have predefined options, and the audience can send whatever they want in a text message or on the web.
To respond, they simply need to send a text to your account’s phone number or respond on the Internet by typing the event code on digitaljoyengage.com
The presenter will see all of the responses in a list in their account, as well as in the presentation mode.
Word clouds
These are ideal for presenters who want to highlight popular feedback and short open-ended answers.
Word clouds are a hybrid of multiple-choice polls and open-ended questions.
Your audience submits responses in an open-ended format that appear on the screen as discrete words. The more of the same responses are submitted, the bigger that word becomes visually showing that it is more popular than its counterparts.
- Start a New Engagement: Click the “New Engagement” button on the Home or Engagement List page.
- Select Multiple Question Engagement: In the engagement wizard, scroll horizontally and choose the “Multiple Question” card.
- Choose Your Engagement Channel:
- Web: Allow voting via desktop or mobile. You can opt for a gated poll or free entry.
- Web: Allow voting via desktop or mobile. You can opt for a gated poll or free entry.
- Configure Engagement Settings:
- Engagement Privacy
- Vote Limit – This setting controls how many times a user can vote from a single device. The platform uses browser storage for tracking votes. If someone uses multiple browsers or clears their browser cache, they may be able to vote more than once.
- Scheduling – Click here to learn more about scheduling
- Show Results
- Gaming Logo
- Proceed to the Next Step: Click the “Next” button.
- Select Question Type:
- Engagement name
- Brand/sponsor message
- Brand/sponsor link
- Question type:
- Multiple Choice: Enter your question, description, and answer options. You can also upload images for both questions and answers.
- Open-Ended: Simply enter your question.
- Multiple Choice: Enter your question, description, and answer options. You can also upload images for both questions and answers.
- Configure Visual Settings:
- Set/Upload a background image
- Select font colors
- Preview Your Engagement: Click “Next” to review your engagement before saving and launching it.
- Start a New Engagement: Click the “New Engagement” button on the Home or Engagement List page.
- Select Word Cloud: In the engagement wizard, scroll horizontally and choose the “Word Cloud” card.
- Choose Your Engagement Channel:
- Web: Allow voting via desktop or mobile. You can opt for a gated engagement or free entry.
- SMS: Enable voting through text messaging. Click here for more information about SMS voting.
- Web: Allow voting via desktop or mobile. You can opt for a gated engagement or free entry.
- Configure Engagement Settings:
- Vote limit: This setting controls how many times a user can vote from a single device. The platform uses browser storage for tracking votes. If someone uses multiple browsers or clears their browser cache, they may be able to vote more than once.
- Scheduling: Schedule an automatic start and stop period of your Engagement.
- Show Results: Results screen will be shown once user votes.
- Proceed to the Next Step: Click the “Next” button.
- Select Question Type:
- Open-Ended: Simply enter your question.
- Configure Visual Settings:
- Choose an engagement visual template
- Set/Upload a background image
- Set inactive visuals
- Select font colors
- Preview Your Engagement: Click “Next” to review your engagement before saving and launching it.
Here are a few settings available word cloud for word cloud moderation:
Enable the Profanity filter to deal with troublemakers in the audience.
Enable the Anonymity feature to provide a fully transparent experience for your audience. This hides phone numbers and user IDs of respondents.
Delete individual submissions as needed.
- Start a New Engagement: Click the “New Engagement” button on the Home or Engagement List page.
- Select Trivia Quiz: In the engagement wizard, scroll horizontally and choose the “Trivia Quiz” card.
- Choose Your Engagement Channel:
- Web: Allow voting via desktop or mobile. You can opt for a gated engagement or free entry.
- Web: Allow voting via desktop or mobile. You can opt for a gated engagement or free entry.
- Configure Engagement Settings:
- Engagement Privacy – Only the ones are in the whitelist can vote.
- Vote Limit: This setting controls how many times a user can vote from a single device. The platform uses browser storage for tracking votes. If someone uses multiple browsers or clears their browser cache, they may be able to vote more than once.
- Scheduling – Schedule an automatic start and stop period of your Engagement.
- Show Results – Results will be shown once user votes.
- Scoring Strategy – Leave blank for no time limit.
- Time Limit – Allow audience to vote/answer question within specific time
- Gaming Logo – Select your Gaming Logo on authentication page.
- Proceed to the Next Step: Click the “Next” button.
- Select Question Type:
- Engagement name
- Brand/sponsor message
- Brand/sponsor link
- Question type:
- Multiple Choice: Enter your question, description, and answer options. You can also upload images for both questions and answers.
- Open-Ended: Simply enter your question.
- Multiple Choice: Enter your question, description, and answer options. You can also upload images for both questions and answers.
- Configure Visual Settings:
- Set/Upload a background image
- Select font colors
- Preview Your Engagement: Click “Next” to review your engagement before saving and launching it.
- Start in the Engagement Wizard: Scroll horizontally and select the “Build Your Own Engagement” card.
- Choose Your Engagement Channel:
- Web: Allow voting via desktop or mobile. You can opt for a gated engagement or free entry.
- Web: Allow voting via desktop or mobile. You can opt for a gated engagement or free entry.
- Configure Engagement Settings:
- Engagement Privacy – Only the ones are in the whitelist can vote.
- Vote Limit – This feature uses browser storage for tracking. If multiple browsers are used or decache is cleared, a person can vote multiple times.
- Scheduling – Schedule an automatic start and stop period of your Engagement.
- Show Results – Results will be shown once user votes.
- Scoring Strategy
- None
- Points
- Points & time duration
- Time Limit – Allow audience to vote/answer question within specific time
- Gaming Logo – Select your Gaming Logo on authentication page.
- Proceed to the Next Step: Click the “Next” button.
- Select Question Type:
- Engagement name
- Brand/sponsor message
- Brand/sponsor link
- Question type:
- Multiple Choice: Enter your question, description, and answer options. You can also upload images for both questions and answers.
- Open-Ended: Simply enter your question.
- Multiple Choice: Enter your question, description, and answer options. You can also upload images for both questions and answers.
- Configure Visual Settings:
- Set/Upload a background image.
- Font colors: Customize the font color of the engagement.
- Preview Your Engagement: Click “Next” to review your engagement before saving and launching it.
An active engagement is the one that is currently live and it:
1. Takes over the phone number of your account and the votes are counted for that specific engagement when it is active
2. The active engagement data is inserted into the online widget and the on-air graphics (if available for your account) which is accessible using the event code.
When you start a engagement by clicking the “Play” button or by launching an engagement from scratch, the previous active engagement is stopped automatically.
Yes, you can have two online-based engagement (not SMS). For the purpose of live voting, then it’s recommended to have only one active engagement at a time. If you need to create multiple SMS engagements simultaneously, please contact us at hello@digtaljoy.media.
To delete a engagement click the more options button in the active engagement view and select “Delete”;
or open the 3-dots menu on the Polls page for each of the polls.
Please note that it is not possible to recover poll results after they have been deleted, nor will they be part of your exported data.
Use Presentation Mode to see the real-time results of your engagement.
Presentation Mode can be accessed by pressing the “Present” button in the active engagement view or “Present” button in the engagement list.
Depending on what is the type of your question (voting, open-ended, word cloud), you will be taken to a corresponding presentation page.
Yes!
To do that, choose the desired engagement in the “Engagement” list and select “Edit” in the pop-out menu as shown below.
When editing a engagement you can change a variety of settings, including:
– Question
– Options
– Options images (online)
– Voting template (online)
– Add or remove options
And many more.
Note: you can edit open ended or word cloud types of questions with the same workflow as described above.
You can schedule an engagement from the Engagement Settings on the first step of the Create Engagement Wizard
- Switch on the toggle to enable scheduling
- Choose the date and time to activate the engagement. Date and time is using US Eastern time zone.
- Check on Set Poll Closing to schedule of the end date of the engagement
- To clear the start and end date of the scheduled engagement click on Clear dates and times.
- Proceed to save the engagement
If you scheduled your poll but need to reschedule it, do the following:
Navigate to the Engagements section in your dashboard.
Select the engagement you want to modify and click Edit.
Expand the Engagement Settings section.
Under Scheduling, update the start time and, if needed, set a new date and time for the engagement to close by checking the box next to Set Poll Closing.
Learn how to reset the results for your engagement
In order to clear the results of your engagement:
Click Reset Poll or Reset in the active poll view:
There are 3 types of embed codes available in Digital Joy Engage.
Go to the 3-dots menu on your poll details page and choose the Embed Code:
On the new window that will open you will see the following view:
If you need to embed the engagement on its own with the ability to activate and inactivate it, then turn on the Current Poll functionality only.
If you need to embed the engagement on its own without the ability to turn it off, then additionally activate the Sticky Enabled mode.
If you need to embed the Audience Q&A, then turn the corresponding functionality on.
If you need to have both the engagement and the Q&A, then activate the Current Poll and the Audience Q&A.
Press Copy to clipboard to copy the embed code and insert it to your website.
If you’re using online voting, then you might be interested in what will show when your questions are inactive.
You’re in control of what to show with the online widget.
Here’s what to do:
Click on Online medium of voting
- Go to the next screen
Click on “Visual Settings” at the bottom of the screen.
Go to “When a poll becomes inactive section”
Click on the drop-down and choose your Show screen
Save your engagement
Learn how to copy engagements and stay productive with Digital Joy
You can easily create new engagements if you need to do some minor changes to existing one. The “Copy” feature will help you save time and avoid creating a poll from scratch.
Use the “Copy” feature which will copy the existing engagement data and insert it for you in a new one without saving it, so that you can customize and use it.
Learn how to ask different questions to your audience by switching between them in the presentation mode.
In the Presentation Mode, there are navigation arrows on the right and the left side of the chart, which enable you to switch between questions without leaving the presentation.
Press ” > ” to go to your next engagement and then click the Play/Pause button to activate/pause your question.
The votes are updated in real-time. When your users vote, the results appear in the dashboard and the online widgets instantly. In case of text message votes your mobile network load may affect the delivery speed of text messages, but in most cases the delay will be so slight as to be unnoticeable.
There is no limit on the number of options you can add for an engagement in Digital Joy.
Engagement instructions are exposed in the Presentation Mode and in the active poll view in the dashboard.
When you switch to the Presentation Mode, it will contain the instructions on what a person needs to do to access your online engagement or to vote with a text message.
Each of the options in your engagement is attached to a number starting from 1. To vote, your audience needs to send one of the numbers (as instructed in the Presentation Mode) to your dedicated phone number in a text message.
Learn how to set up a beautiful online engagement by selecting a template and a background from the gallery.
On the second step of the engagement wizard, go to the Visual Settings section.
- Select which template to use
Edit the background image
Edit the font
Edit the layout of the template
Learn how to filter responses on the open ended and word cloud presentation pages.
The following moderation will be available for you once you create an open-ended question:
Enable Profanity filter to deal with troublemakers in the audience
Enable Anonymous feature to provide a fully transparent experience to your audience. This will hide phone numbers and user IDs of respondents.
Archive questions if you no longer need to display them but want to keep them in your database.
Delete comments and questions as needed.
You can Approve comments and questions before they go live on the Present page.
In Digital Joy Engage, you cannot have more than one active text-enabled live engagement question at a time, because each account is assigned only one phone number for response collection. When you activate a text-enabled question, it takes over the phone number to ensure that all the incoming responses are counted for the desired poll only.
That is not the case for online engagements. All of the online enabled engagements you create are always active. Every web-enabled poll has a unique URL, which you can find in the question’s detailed view. Just click “Web Voting” and you will be taken to the poll’s unique URL.
Note: If you want your audience to join your web poll using an event code, they cannot access more than one poll at a time. The poll that has been activated using the Start button will be visible. Otherwise, you can provide the web polls’ links to your audience, so that they access those directly.
Get your engagement results presentation on-screen and explain how easy it is to vote.
The presentation page contains all the necessary information to let the users start voting.
The main language we support is English but we do have many customers using our platform in several other languages. If you are running into issues with a specific language then please let us know.
Contact us at support@digitaljoy.media for more information.
Learn how to export your engagement results from the dashboard.
Go to the Engagement section (left-hand side of your dashboard)
Click on the engagement you want to access
On the Engagement Details page, click on the 3-dots menu.
Choose Export Data. You can export and download the results of your poll from the dashboard.
Once set, your event code will always be attached to your account. Event codes in Digital Joy are unique. We do not remove or change event codes for our users unless the user has an Enterprise plan.
Engagement Settings
The Vote Limit setting controls how many times a user can vote from a single device. The platform uses browser storage for tracking votes. If someone uses multiple browsers or clears their browser cache, they may be able to vote more than once.
- You can choose to limit votes based on various time frames or user actions:
- Per Engagement: A user can vote only once per interaction.
- Per Month: Limits the user to one vote per month.
- Per Week: Limits the user to one vote per week.
- Per Day: Limits the user to one vote per day
- Per Hour: Limits the user to one vote per hour.
If “Unlimited” is selected, users can vote as many times as they like without any restrictions.
You can customize how many times a user can vote by selecting the “Custom” option and specifying a number. For example, if you set it to 1, a user can vote only once per engagement, per day, or per another chosen time interval.
The slider lets you choose the number of votes allowed per device for the selected time period or engagement. This allows fine-tuning to match your voting preferences.
Learn how to use the producer mode to send your engagement to live broadcast
The Producer Mode is a paid-tier feature that allows users to send engagement questions and results to appear on a live broadcast. To do this, follow the steps below:
1. Create a new engagement that will be sent to broadcast and then save it.
2. On the engagement details page, click on the ‘Producer Mode’ button to access the live broadcast settings:
3. From the dashboard, you can see the available templates that can be used to display the engagement. You can also request for custom templates created by contacting us at support@digitaljoy.media
3. Some templates also have a green screen:
4. Use the control panel at the bottom of the screen to configure the template size as well as the question & option fonts
5. Use the chroma toggle in the control panel to wrap the entire template with a transparent background where you can put any content you want in
6. You can also share the Producer mode dashboard with other people by clicking the arrow beside its button and copy the link to be shared
Click here to learn how Bakersfield is using Digital Joy Engage on their live feed.
To set the correct answer for a multiple-choice question engagement, follow these simple steps:
- Create an engagement with a multiple choice question. E.g. a live engagement
- Go to the second step.
- Create Your Question:
- In the “Question” field, type your engagement question. For example, “What is the capital of France?”.
- Add Answer Options:
- Below the “Question” field, you’ll see multiple “Options” boxes where you can input possible answers.
- Enter each option. For example, you might enter “Paris,” “London,” and “Berlin” as options.
- Set the Correct Answer:
- Next to each option, there are buttons to set the correct answer. The button marked with a checkmark icon (circled in red in the screenshot) allows you to designate which answer is correct.
- Click the checkmark icon next to the correct answer. The icon will fill in, indicating that this option is now selected as the correct answer.
- Add Additional Options (Optional):
- If needed, click “+ Add Option” to include more answer choices.
- Review Your Engagement:
- Once you’ve selected the correct answer, review your poll to make sure all the options are correct and the correct answer is properly marked.
- Once you’ve selected the correct answer, review your poll to make sure all the options are correct and the correct answer is properly marked.
Q: What if I want to change the correct answer?
A: Simply click the checkmark icon next to the correct option to deselect it, then select the new correct answer by clicking the corresponding checkmark icon.
Note: this feature may not be available for some of the web templates. Availability may change without notice.
In order to select a background for your online template, go to Visual Settings -> Background section. Then click on any image you would like to choose as background.
You can upload your own background image using the “Upload Image” button
You will see all the available backgrounds in a gallery.
A template is an online page which will be shown to your audience when they access your event by entering the event code in digitaljoyengage.com.
Templates are used to vote on the Internet, without sending a text message.
Digital Joy supports a range of pre-made web templates with all plans out of the box. Some of the templates support uploading images for each of the options.
All templates support changing the background by choosing one from the list of available backgrounds.
An example of a web widget.
Voting
The engagement channels are available for activation at the first page of of the engagement setup page. You can choose one or more, depending on your plan and the state of your account.
Share the engagement link with your friends without using any event code.
Sharing the engagement link is viable for online voting only.
Despite the fact of how many questions you have that your audience would need to participate in, single or multiple, you need to follow the next steps:
- Create a live engagement
- Launch the engagement
- Go to digitaljoyengage.com
- In the event code field insert your event code*
- Copy-paste the link of that page and use it to share with your audience
- The link will show the engagement that is active (you can have only one active live engagement at a time)
- You can control what to be visible when no live engagement is active**
- If you want questions to go live one after another without any delay, then you can link your questions.*** This way, you won’t need to activate each question in your poll-chain.
*Learn what an event code is and how to find it.
**Learn how to control your page visibility when no engagement is active.
An event code is used by your audience to access the online engagement when they go to digitaljoyengage.com.
The event code is displayed on the Presentation page and is automatically assigned to every account, consisting of random letters and/or digits. You can also find the event code in your dashboard, on the left navigation bar.
Once set, your event code will always be attached to your account. Event codes in Digital Joy are unique, and we do not remove or change event codes for users unless they have a Platinum plan. However, if you’re on a larger plan, you can submit a request to change
Alternatively,
You can find the event code in your dashboard, by clicking your profile name on top right screen.
Note: You can submit a request to change your event code if you are holding a bigger plan.
To embed a engagement into a web page or a mobile app, you need to access the Embed Code.
The Embed code can be found in the active engagement view and in the engagement list by clicking the more options and selecting “Embed Code.”
You will see the embed code popup. To copy the embed code click “Copy to clipboard”
If you have a designated area for the engagement that you want to ensure it fits, you can type the desired width and height in pixels to get the best responsive view. These fields add additional parameters into the embed code, which ensures the poll looks as good on your website as possible
Your participants can either use the texting or web feature as follows:
Web:
Navigate to digitaljoyengage.com on any mobile or tablet browser
Type your event code and click “Join”
Texting-In:
Text the number shown in the “Presentation” page
Results will update in real-time
Yes!
Each engagement has a feature called Number of Votes allowed per device. This feature allows limiting voting from once up until unlimited.
The default setting for engagements is “1 response per device”. This means that from one phone number only one vote will be accepted, and one vote will be accepted on the web too.
Important: When this limit is enabled, the same person can vote by both SMS and web, because there is no way of tracking the same person across voting channels and identifying if that person has already voted through one of the mediums.
You can change that limit using our slider and set it to a custom amount:
If you don’t want to impose any limits, then set it to Unlimited:
Additionally, you can restrict the voting limit to apply per poll, per month, per week, per day, or per hour.
Select Next Gen template from the bottom right panel
Scroll down and activate Select multiple options
Close the window and Save or Launch your poll.
You’re all set!
There are two ways to accept votes, comments and/or questions
Your audience has to type their entries and send in a text message to your dedicated phone number
By accessing the engagement widget by going to digitaljoyengage.com on their mobile devices and entering the event code (set up in advance for your account)
The process is the same for multiple choice, open-ended question, or word cloud live engagements.
To vote online follow the next steps:
Go to digitaljoyengage.com
Enter the event code in the corresponding field
Press Join
Pick the option you want to vote for.
Yes! Online voting is supported with all Digital Joy plans out of the box with a range of standard online templates to choose from.
A few things to know about web voting:
Your participants don’t need to download an app, the software is fully web-based.
Your participants don’t need to register or sign up unless required by you.
Your participants will need an Internet connection to vote on the web.
The Digital Joy Engage dashboard, presentation page, and web widgets are optimized for most modern browsers, including Chrome, Safari, Firefox, and IE (Edge) most recent versions.
If you experience issues with your browser, please check if you are using the latest version.
If the issue persists, please contact us in live chat or via email at hello@digtaljoy.media.
Your choice depends on what you want to achieve.
If you have a presentation that contains many slides and your engagement is a complement to the rest of the information you want to convey, then use the presentation embedding feature.
If you only want to present the real-time updated engagement, then use the full-screen display of the Presentation Mode.
You can use the whitelisting feature to restrict your participants.
- This feature is available at the fourth step of poll setup for single question polls. While for poll groups, this feature is available at the bottom of the engagement setup page.
- To create your participant’s whitelist, click on Create Whitelist.
- On the whitelist pop-up, enter the name of your whitelist. This is for identifying your unique whitelist in case you want to re-use the list later.
- You can choose either to key-in your voter list manually or upload a list file (in csv format).
- To upload the voter’s list, click on the Import CSV button and then proceed to choose and upload your file.
- For manual key-in, click on Next button to proceed.
- In the next window, click on + Add Participant and then start entering the person’s name, email address and/or phone number.
- Click on the tick button beside the participant’s details to save it.
- To remove the participant, click on x button beside participant’s details.
- To add more participants, click again on + Add participant.
- After completed keying-in the participants, click on Save Whitelist.
- Once completed, to send the email invite for web-based voting, click on the Send Email button to send the invite link to the participants for them to start voting on your poll. Please ensure that you have completed and saved your poll before sending the invite.
- For SMS voting (only applicable for single question live engagement), refer to the SMS Voting section for how the participants can cast their vote. Only the votes from phone numbers registered in the whitelist will be counted.
- To edit your whitelist, click on Manage Whitelist.
- To clear your whitelist, click on Clear Whitelist.
Text Voting
Digital Joy supports text voting with SMS as part of subscription and one-time plans
To vote by text, your audience needs to text the option or the sequential number of the option to the phone number of your account.
Here’s an example poll.
Do you accept civil marriage?
Yes
No
It depends
Now, to vote for the second option someone can text either “No” or “2”, both will be counted as a vote.
Please note that in case the voter chooses to send the option itself, it has to match your poll’s option exactly. Any typos or additional characters will make it an invalid vote.
SMS voting will be disabled for your account if you do not renew after your plan expires.
Yes. When you activate text voting, you are asked to choose a phone number. This phone number will be connected to your account no matter how many polls you create. It will also remain if you renew your plan before expiration.
By default, the phone number will be removed from your account upon the expiration of your plan.
Theoretically, a phone number setup for your account can always stay available for you if you constantly use the service.
Note: This phone number is not your personal phone number and will be used for voting purposes only.
If your audience submits a response through texting and makes a typo, the following will happen:
their vote will not be counted as part of the overall results,
your responses will be deducted.
To prevent this issue, make sure to clearly communicate the voting instructions ahead of time.
Currently, we support phone numbers for the USA, UK, and Canada.
If you are from a country that we don’t provide local phone numbers for, specify your country and submit a phone number request. We will reach out to you once we add a local phone number for you.
Please contact us at support@digitaljoy.media for more information for custom phone number.
When you create an engagement, each of the options is attached to a certain number starting from 1.
To vote, your audience needs to send one of the numbers (for example 2) or the option itself to your dedicated phone number in an SMS.
Here’s an engagement for example:
Which is your favorite fruit?
Apple
Orange
Banana
To vote for Banana, text 1 or banana to the phone number.
After the vote is accepted, the voter will receive a confirmation text message which can be customized.
Learn about Digital Joy’s phone number policy
No, you cannot change the phone number of your account after registration. Please make sure you search for the required area code when selecting a phone number.
Once your account expires, SMS voting is no longer available for you to use.
When your account expires, you can no longer use the SMS voting feature. If you have polls that have been running by SMS voting only, you will no longer be able to activate those.
Once you upgrade to any of our paid SMS-inclusive plans, SMS voting will be reactivated. You will be able to reuse all of your polls.
If you have a one-time plan, your account will expire after the end date.
If you have a recurring plan, then your plan will auto-renew, therefore, there is no risk of running into such an issue. You will be notified about the renewal one week ahead of time and if you need to cancel your subscription, you will be asked to contact us.
Every new Digital Joy account has its own phone number, which is selected by the user when activating the SMS medium of voting for the first time.
The phone number of your account is only available to you. It will not be shared with anyone else. You own the responses sent to that phone number during the period it is attached to your account.
When activating the text medium for voting, you are asked to pick a phone number.
Note: This is not your personal phone number. It is a random number that will be used solely within your Digital Joy account.
Having that said, pick a phone number that catches your eyes best, then confirm it. We currently provide phone numbers for the USA, UK, and Canada. If you are from another country, submit a request to add a phone number with your country code.
Never!
The responses are private and the phone numbers that your audience is voting from will not be transferred to anyone under any circumstance. The main reason we keep track of phone numbers is to identify the caller ID so that we can limit votes per polls as needed. That is the sole reason we capture phone numbers / Caller IDs. Your privacy and the privacy of your audience is of the utmost importance to us.
List of countries where your audience can vote via text
Our SMS Polling works in the United States, United Kingdom, and Canada. We are also adding support for other countries soon.
For international customers:
If you are running an event outside of these areas please contact us and we will check if assigning a local phone number to your account is possible.
Engagement Results
You can download the engagement reports.
The reports are exported in a CSV file that you can transform into Excel and analyze.
Learn about the analytics you can find about your engagements
You can see analytics for your questions by going to the engagements list and clicking on one of them.
For each of the engagement, you will see:
The breakdown of votes per option
The breakdown of votes per channel (sms, web)
The date and time of the creation
You can switch between the pie chart and column chart for the results. In the column chart, the results are shown in absolute numbers (find percentages in the pie chart)
Learn how to hide the engagement results in the online widget
When setting up online voting for your engagement you can choose to hide or show the results in the widget. By default, the results are shown right after placing a vote.
To do that, go to the engagement settings on the step of the engagement wizard.
In the “Results” section change the “Results Enabled” setting. It is set to “On” by default.
The exported data will be in a CSV format and will provide the following data:
Note: Depending on the anonymity status that you set up, your report will or will not have the phone numbers of those respondents who voted by SMS.
Multiple-choice question engagement
Response options to the question
How many text votes for each response option (absolute numbers)
How many online votes for each response option (absolute numbers)
How many overall votes for each response option
Percentage breakdown for each response option
If not anonymous, phone numbers for each SMS vote
2. Open-ended and Word Cloud questions
Question
Answers
Author (for SMS, it will be the phone number; for WEB, it will return the name “Web user”)
Date the message was received
State of the answer (Unread, Starred, Archived)
Source (SMS or Web)
Digital Joy has launched a PowerPoint Plugin that will help you easily add your polls to your slides.
Now you can easily add engagement to your PowerPoint slides with the Digital Joy Add-in.
The plug-in works best with PowerPoint 2013+, 2016+, 2016 for Mac, and Online versions.
To get the Digital Joy PPT Add-in follow the next steps:
Go to your PowerPoint slides and create an empty slide that should contain the polls.
Access to the PowerPoint Store by clicking “Insert” on top Menu, choose “Add-ins” and click on “Get Add-ins”. Then type Digital Joy in the search field and hit Enter key.
Add the Digital Joy plug-in.
Log in to your Digital Joy account within your slide.
Choose the first poll to show and add it to your slide by pressing Add.
Switch between the polls without leaving your slide.
Show the voting instructions without leaving your slide.
If you need to do your polls with intervals, then add your polls to distinct slides.
Start and Stop your polls within your slides.
Alternatively, you can Start and Stop polls from a second device for a better experience.
There you have it!
PRO TIP:
Once you are done with your engagement voting, do the following to advance your slideshow. Use your cursor to click on the darker area above or below your slide while you are in the SlideShow mode. This will take you to the next slide.
If you have further questions, contact us through our live chat.
You can only zoom in with your browser. To zoom in this way, use your browser’s tools to increase the size of the page displayed.
Note: this does not guarantee proper display of the presentation page.
The presentation page has been optimized for display on projectors and large screens.
In most cases the content of the presentation page is large enough for the audience to be able to see it even in large rooms.
The Presentation Mode is a location inside your account designed to show the voting instructions and the poll results. The Presentation Mode also contains some presentation and poll controls, such as:
Question control and navigation – start / stop your poll, switch to other questions with “<“ and “>” buttons
Switch from absolute numbers and percentage breakdown view
Results – hide or show results
Instructions – hide or display detailed instructions on how to vote
Go full-screen (hides browser UI and lets the presentation mode cover the entire screen)
Sidebar – opens the sidebar with more useful tools
Bar and Background colors – select bar and background color
Upload background image
Upload Logo
Text – select font and font color
Dark mode switcher – enable or disable the dark mode depending on the lighting conditions of your venue / room (where the presentation takes place)
Show total votes
There is one Presentation Mode page for each of the polls you create.
If the URL of the Presentation Mode is accessed with a browser where you are not logged in to your account, the poll results won’t be shown.
You can also embed the Presentation Mode on your website or in a PowerPoint presentation.
Learn how to switch between Light and Dark modes
You can switch between Light and Dark themes for your presentation page using the selector located in the sidebar.
To do that:
1. Open the sidebar by clicking the small gear icon in the bottom right corner
2. Change the theme by activating or disabling the “Dark Mode” switcher
You can upload your own logo on the upper right corner of the Presentation page.
To do that:
1. Open the sidebar by clicking the small gear icon in the bottom right corner
2. Click the Logo Image box to upload an image.
To go full-screen on the Presentation Mode use the full-screen button at the bottom right corner
This is how a full-screen presentation will look on a computer’s screen:
I am using Keynote for my presentations and need to embed a poll in my slides
Currently Digital Joy does not offer Keynote integration.
We recognize that many customers are using Keynote for their presentations and will have this feature on our radar in the upcoming weeks. Please stay tuned for product updates.
Audience Q&A
Moderate questions by approving each one of them, identify popular ones by the number of upvotes they got, and block profane questions.
We are happy to introduce you to our new Audience Q&A feature that allows you to collect questions live as you are polling.
To find the Audience Q&A feature, go to your dashboard, and choose Audience Q&A on the left navbar.
By default, Audience Q&A will be Enabled. To disable it, click on the corresponding red-colored button.
We introduced four new features as part of our Audience Q&A control panel:
Social Voting – this feature enables your audience to upvote questions submitted by their peers. This will help you understand which questions are the most popular.
Moderation – this feature allows you to approve questions before they go live. Aiming to keep your Q&A wall as clean and focused as possible, you can go through the questions one by one and approving selectively the questions that need to go live.
Profanity Filter – we have taken care of troublemakers in the audience. With a simple click, you will block incoming questions containing profane words for once and for all.
Anonymous – keep it fully anonymous and accept questions only anonymously. Give your audience the freedom to express themselves with candid questions.
Collect questions live while you are polling.
Yes! We have introduced a new feature – Audience Q&A, that allows you to collect questions parallel to running polls. You didn’t mishear, PARALLEL!
Let’s explore how to get it working.
You’ll see Audience Q&A on the left navbar of your dashboard.
By default, this feature will be Enabled.
To submit a question, your audience needs to:
Go to digitaljoyengage.com
Enter your Event Code
If you have an active poll, then they will see a header with Polls and Q&A.
They would need to choose Q&A to submit a question.
They can choose to disclose their name or keep it anonymous.
If there is no active poll, then you will see the Q&A page right away.
Note: Audience Q&A allows submitting questions only through web/online. If you want to collect questions by SMS, then use an open-ended type of question.
Identify the most popular questions.
Yes! This feature is now available for Audience Q&A.
To allow your audience to upvote others’ questions, you will need to enable the Social Upvote feature from your Audience Q&A dashboard.
This feature will show a “thumbs up” button next to each question on the Q&A page available to your audience. They will be able to upvote once per question excluding their personal submission.
Learn more about how and where your audience needs to submit questions.
Starred questions are Feedback entries that have been manually Approved and therefore they appear in the “Approve” tab of the open-ended details page.
The Approve functionality helps presenters show only the feedback entries that are relevant, as opposed to showing all of the incoming entries in real-time.
Ensure transparency – collect questions and feedback anonymously.
Yes, you can collect feedback and questions anonymously by activating the Anonymous filter.
Obscure your questions without deleting them.
Archived questions are questions that have been received, addressed, and saved.
Archived questions appear in a separate tab on Open-ended, Word cloud, and Audience Q&A details pages.
When you archive a feedback entry, it will be hidden from all the display pages, but will be saved in your Archived section and will be available for a download.
Digital Joy Chat
Digital Joy Chat is a real-time chat platform that can be embedded within your website and customized to match your brand. Digital Joy Chat’s scalable technology and powerful management tools support organizations of all sizes.
Digital Joy Chat offers several key features to help you reach more people, interact more effectively and engage your online community. With Digital Joy Chat, you can deliver real-time chat experiences that work across all devices and platforms.
Digital Enjoy Chat allows you to have 4000 concurrent members, friends, or fans in your online group chat rooms, and up to 10,000 messages per channel.
Digital Joy Chat can be embedded within your site or app or used on its own or alongside any streaming or published content to enhance engagement.
Digital Joy Chat makes it simple to embed live chat within your site or app. Once you enable Digital Joy Chat on your site, users can log in to the chat and immediately start interacting with you and other users.
Digital Joy Chat can be used on its own or alongside any streaming or published content to enhance engagement. For example, Digital Joy Chat is used alongside live video streams to create engaging live events. As an example, see: Digital Joy Events
The real-time social interaction Digital Joy Chat provides keeps users engaged and returning to your site more often, increasing stickiness and monetization opportunities.
Digital Joy Chat is available with Engage Pro and above plan. Please contact us for more info.
The chat admin dashboard consists of 2 panels. The one on the left is the menu panel, and the one on the right displays the settings corresponding to which menu item is selected
The chat admin dashboard consists of 2 panels.
- Left – Menu panel
- Right – Settings corresponding to which menu item is being selected
- Menu Panel
- Chat – Displays the chat admin dashboard page. From here you can:
- Billing – Displays the subscription billing page. Here you can view your subscription and choose which plan you would like to subscribe to.
- Live Chat – Click the ‘Live Chat’ option to contact our support team via a live chat window.
- Help Center – This opens our FAQ page if you would like to search information from our product knowledge base.
- Logout – This option logs user out from chat dashboard.
Learn how to create a channel in chat for interacting with many people at one time
A chat channel allows you to interact with a group of people at one time. You can use the chat channel for different purposes, such as discussing topics during a virtual event or online classroom community discussion.
After creating your account, use the following steps to create and install your first chat group channel.
- Go to the ‘Group Channel’ section on the dashboard
- Click on ‘Add Channel’
- Name the channel
- Choose or upload the avatar image for your channel
- Upload the banner for the channel
- Type in a description for your channel
- Click Create
- Your new chatroom channel will be listed on the ‘Group Channel’ list
- To edit the Channel, click on the Pencil icon beside the channel name
- To delete a channel, click Remove
- To export the chatroom conversation history, click on the vertical ellipsis button and select Export Data
- To reset the channel conversation, click Reset
Customize your chat page theme to make it look more appealing
Absolutely! Your online chat groups can fit in seamlessly with the rest of the branding on your site or social media platforms. Engage Chat puts the admin in the driver’s seat: choose from multiple color settings, various themes, different fonts, and plenty of other new design features that ensure your online chat room is in line with your branding.
To do so, go to the dashboard->Settings section.
You have the option to use a pre-uploaded theme or customize your own
To create your own theme, select ‘Custom’
Then select which color you would like to use for each item for your chatroom by clicking on the color bar beside the item.
The selection will automatically be applied to the chatroom preview panel
Learn how to add and update your chat user’s profile
- To create a user, go to “Admin dashboard” -> “Users”
- Click on the “Add User” button
- Fill in the user information and choose an avatar for them. (They can change it later if they don’t like it. 😀)
- If you want to identify the user as a host or sponsor, click on the “Sponsor” checkbox.
- A user identified as a sponsor will appear with a tick icon beside the user name in the chat to indicate to other participants who they are.
- Click “Create” to finish adding the user.
- To edit the user’s information, click on the “Pencil” button beside the user name.
- To delete a user, click on the “Remove” button.
- To provide a login link to a user so that person will not need to log in to the chat, click on the Link Chain icon.
Attach different image types directly within your group chat.
Yes, Digital Joy Chat allows you to send PNG/JPG/GIF image attachments directly within your group chat online. You can also include emojis and use plain text messaging.
Click here to learn how to attach images in group chats
You can embed the Digital Joy Chat into a website. This allows visitors to stay on your website while they watch other content (e.g. Live Streaming Video) at the same time.
To embed Digital Joy Chat into a website click on the vertical ellipsis button on the top right corner of the Digital Joy Chat dashboard page and select Embed HTML
Choose & copy either the static or responsive HTML code from the Embed HTML pop-up window
Make your chat private so that only invited guests can join
To make your chatroom private, you must pre-register your participants and assign them a Login ID.
- Go to the Admin dashboard->Users section and then click the Add User button
- Fill in the user particulars, especially the Login ID.
- Click Create
After creating the users, enable the Private mode by going to the admin dashboard, clicking on the vertical ellipsis button beside ‘Add User,’ and selecting ‘Enable Private Mode.’
Once Private Mode is enabled, only a pre-registered user created by the admin can log in with their assigned Login ID.
Learn how to launch your chat page and share it with the other people
- To view your chat page, click on the ‘Open Chat’ button on the top right of the dashboard to open the chat in a new tab
- Copy the chat address and share it with your participants for them to join your chat
- By default, your chat participants will need to sign into the chat by entering their full name and email address on the login page
- If you want a private chat, you can pre-register your attendees and assign a username for them to log in. Please refer to this link on how to do this.
- Once they log in, the participants will be listed on the chat page, and they can start to chat with other participants.
- They are also listed on the ‘Users’ section in the chat admin dashboard.
The Digital Joy Chat page consists of 2 sections.
The Digital Joy chat page consists of 2 sections, the Main Chatroom and the Chat Panel.
Main Chatroom
The main chatroom lets you see what chat channel is available for group discussion. It also shows who the people that you can chat with either on the chat channel or directly are.
- On the left, there are the chatroom channels and the user list
- On the right is the chat conversation panel. This is where user can view and interact with other users
- To view and participate in any of the chatroom conversations, click on any channel on the Channels list
- To start a private conversation with another participant, click the person’s name in the Users list and start chatting with the person
- Use the magnifying glass
icon to search for a specific name in the Users list
Chat panel
The chat panel allows you to send messages to others within a chat channel and through direct messaging.
- It consists of the conversation history and the chat field.
- You can chat with the other person or people by typing your message into this field.
- To send your message, hit the ‘Enter’ key or click on the paper airplane icon.
- To attach an image with your message, click the paper clip icon
- To insert an emoji, click on the emoji icon
- You can react to the message by hovering over it and selecting which reaction to .use
- Click on the chat cloud icon to reply to a specific message as a separate thread.
- To start a video chat with a user, click on the camera
icon on the chat panel’s top right. - For audio chat only, click on the phone icon.
Digital Joy Chat gives the admin a number of different ways to control and moderate their Chat.
Pin a Message to the Top of the Channel
The admin user can choose to pin a message to the top of the channel by hovering on a message and clicking on the Pin icon.
Some examples of how this functionality can be used are:
- Inform participants of a Live Stream or conversation that is starting soon
- Bring an important question and/or answer to the top of the chat for others to see
- Highlight a message from a sponsor, ie. special code for 10% off, etc.
Delete Message from a Conversation
The admin also can delete message from conversations by clicking on the Thrash Bin button
Some examples of how this functionality can be used are:
- Removing unwanted information or comments from the thread that are disruptive
- Removing incorrect information from the thread