Advice and answers from the Digital Joy Team

Learn how to use the Poll Wizard to easily create your poll

Need some help getting started to create your first poll? Follow the step-by-step video tutorial below to familiarize yourself with the Digital Joy Engage Poll Wizard.

1. To start, click on the Create Poll button
   
2. Next choose the type of poll that you want to create
   
3. The character limit for open ended and word cloud question type answers are as following:
   1. Open Ended Poll – 300
   2. Word Cloud Poll – 25
4. Then select the voting methods
   
5. Click ‘Next: Polling Data’ to start filling in your poll data
   
6. Click the Advanced Settings to configure the following:
7. Click Next to go to the Visual Settings to configure the following:
   
   1. Template – how your poll question will look like.
   2. Background – add background to your poll.
   3. Font type – select font for your poll.
   4. Colors – choose colors for:
      1. Question Text
      2. Answer Background*
      3. Answer Text*
   5. Corner style* – Choose the option button’s corner style
8. The Template Preview panel automatically updates every time changes are made to the poll
   
9. Click ‘Next: Preview & Launch’ to preview your poll details
   
10. Once all is ready, click ‘Create & Go Live’ to activate your poll
    
    1. Alternatively you can also either choose to just Create your poll without launching it, or
       
    2. Schedule your poll to start at a later time & date
       

Note: Settings mark with asterisk (*) symbol are only applicable to multiple choice poll type

There is no limit as to how many questions you can create. You are only bound by the number of votes/responses you have. You can create as many polls as you like given that you have enough responses for your audience to be able to vote, as long as your plan is active.

Different plans are active for different periods of time. We also offer one-time plan subscription model tailored to customers seeking a non-recurring commitment. With this plan, customers can access a set number of responses (X amount) within a specified timeframe. Unlike traditional subscriptions, our one-time plan does not renew automatically, providing flexibility for customers who prefer a single, time-limited engagement. Responses included in the plan are valid for a predetermined duration, ensuring users make the most of their subscription while it’s active. This approach allows customers to engage with our service on their terms, without the pressure of a recurring commitment, while still benefiting from a defined quota of responses within a set timeframe.

Learn more about plans here

Learn about the tools that Digital Joy provides

An active poll is the one that is currently live and it:

1. Takes over the phone number of your account and the votes are counted for that specific poll when it is active

2. The active poll data is inserted into the WEB widget and the on-air graphics (if available for your account) which is accessible using the event code.

When you start a poll by clicking the “Play” button or by launching a poll from scratch, the previous active poll is stopped automatically.

When you activate a poll, it takes over the phone number and the web widget (when joining via event code) of your account, so that from that moment on every vote submitted in each of these channels will be counted for the currently active poll.

Yes, you can have two web-based polls (not SMS). For the purpose of live voting, then it’s recommended to have only one active poll at a time. If you need to create multiple SMS polls simultaneously, please contact us at hello@digtaljoy.media.

To delete a poll click the more options button in the active poll view and select “Delete”;

or open the 3-dots menu on the Polls page for each of the polls.

Please note that it is not possible to recover poll results after they have been deleted, nor will they be part of your exported data.

To add a new question/poll, you need to press Create Poll or Create New Poll.

Then, to see all the questions/polls you created, click Polls.

By clicking on the sandwich button, you can reorder your questions/polls.

You can create a poll without automatically activating it by pressing the small arrow next to the “Create & Go Live” button and selecting “Create” option.

This way the poll will appear in the polls list, but will not be activated immediately. You can activate it later when you’re ready to use it.

Use Presentation Mode to see the real-time results of your poll.

Presentation Mode can be accessed by pressing the “Present” button in the active poll view or “Present” button in the polls list.

Depending on what is the type of your question (poll, open-ended, word cloud), you will be taken to a corresponding presentation page.

Yes!

To do that, choose the desired poll in the “Polls” list and select “Edit” in the pop-out menu as shown below.

When editing a poll you can change a variety of settings, including:

– Question

– Options

– Options images (web)

– Poling template (web)

– Add or remove options

And many more.

Note: you can edit open ended or word cloud types of questions with the same workflow as described above.

You can schedule a poll without automatically activating it by pressing the small arrow next to the “Create & Go Live” button and selecting “Schedule” option.

A schedule pop-up will appear. Choose the date and time to activate the poll. Then click on Save button. Date and time is using US Eastern time zone.

If you scheduled your poll but need to reschedule it, do the following:

1. Edit your poll

2. Press Schedule button 

3. Set the new dates or clear the dates if you want to remove the scheduling

4. Press save

Learn how to generate a word cloud from your audience’s responses.

Yes, to create a word cloud select “Word cloud” from the question type selection window.

Then, continue with the next step to create your poll.

Once you have launched your poll, press Present to use the presentation mode to display the results in real time.

The poll channels are available for activation at the right-hand side of the poll setup page. You can choose one or more, depending on your plan and the state of your account.

Learn how to reset the results for your polls

In order to clear the results of your polls:

Click Reset Poll or Reset in the active poll view:

There are 3 types of embed codes available in Digital Joy Engage.

Go to the 3-dots menu on your poll details page and choose the Embed Code:

On the new window that will open you will see the following view:

1. If you need to embed the poll on its own with the ability to activate and inactivate it, then turn on the Current Poll functionality only.

2. If you need to embed the poll on its own without the ability to turn it off, then additionally activate the Sticky Enabled mode.

3. If you need to embed the Audience Q&A, then turn the corresponding functionality on.

4. If you need to have both the Poll and the Q&A, then activate the Current Poll and the Audience Q&A.

Press Copy to clipboard to copy the embed code and insert it to your website.

If you’re using web voting, then you might be interested in what will show when your questions are inactive.

You’re in control of what to show with the web polling widget.

Here’s what to do:

1. Click on Web medium of voting

2. Click on “Advanced Settings” at the bottom right of the screen.

3. Go to “When a poll becomes inactive section”

4. Click on the drop-down and choose your Show screen

5. Save or Launch poll to save all the settings/changes

Learn how to copy polls and stay productive with Digital Joy

You can easily create new polls if you need to do some minor changes to existing polls. The “Copy” feature will help you save time and avoid creating a poll from scratch.

Use the “Copy” feature which will copy the existing poll data and insert it for you in a new poll without saving it, so that you can customize, launch, or schedule it.

Learn how to ask different questions to your audience by switching between them in the presentation mode.

In the Presentation Mode, there are navigation arrows on the right and the left side of the chart, which enable you to switch between questions without leaving the presentation.

Press ” > ” to go to your next poll and then click the Play/Pause button to activate/pause your question.

The votes are updated in real-time. When your users vote, the results appear in the dashboard and the WEB widgets instantly. In case of text message votes your mobile network load may affect the delivery speed of text messages, but in most cases the delay will be so slight as to be unnoticeable.

There is no limit on the number of options you can add for a poll in Digital Joy.

Poll instructions are exposed in the Presentation Mode and in the active poll view in the dashboard.

When you switch to the Presentation Mode, it will contain the instructions on what a person needs to do to access your WEB poll or to vote with a text message.

Each of the options in your polls is attached to a number starting from 1. To vote, your audience needs to send one of the numbers (as instructed in the Presentation Mode) to your dedicated phone number in a text message.

To reset poll results click on your poll, click Reset Poll in the active poll view.

Learn how to create multi-question poll using Poll Groups

Please refer to the topic “Poll Groups’ to learn on how to create more than 1 question poll

Learn how to set up a beautiful web poll by selecting a template and a background from the gallery.

In order to create a WEB poll, log in to your Digital Joy Engage account and:

1. Click on + Create Poll from the left menu

2. Enable Web feature & click on Next: Polling Data 

3. Enter your polling data & then click on Next: Visual Settings

4. Select which template to use

5. Edit the background image

6. Edit the font

7. Edit the layout of the template

Learn how to filter responses on the open ended and word cloud presentation pages.

The following moderation will be available for you once you create an open-ended question:

1. Enable Profanity filter to deal with troublemakers in the audience

2. Enable Anonymous feature to provide a fully transparent experience to your audience. This will hide phone numbers and user IDs of respondents.

   

3. Archive questions if you no longer need to display them but want to keep them in your database.

4. Delete comments and questions as needed.

5. You can Approve comments and questions before they go live on the Present page.

To create an open-ended question poll:

1. Press + Create Poll

   
   

2. Choose Open-ended

   
   

3. Configure voting medium settings (choose either SMS, Web or both)

   
   

4. Click Next: Polling Data to enter poll question

   
   
   

5. Continue by clicking Next: Visual Settings to customize poll visuals
   
   

6. Click on Preview & Launch
   
   

7. After confirming that the poll is ready, click Create & Go Live to launch it.
   
   

Create a word cloud to bring in more excitement and interactivity.

To create a word cloud:

1. Press + Create Poll

   
   

2. Choose Word Cloud

   
   

3. Configure voting medium settings (choose either SMS, Web or both)

   
   

4. Click Next: Polling Data to enter poll question

   
   
   

5. Continue by clicking Next: Visual Settings to customize poll visuals
   
   

6. Click on Preview & Launch
   
   

7. After confirming that the poll is ready, click Create & Go Live to launch it.
   
   

In Digital Joy Engage, you cannot have more than one active text-enabled question at a time, because each account is assigned only one phone number for response collection. When you activate a text-enabled question, it takes over the phone number to ensure that all the incoming responses are counted for the desired poll only.

That is not the case for web polls. All of the web-enabled polls you create are always active. Every web-enabled poll has a unique URL, which you can find in the question’s detailed view. Just click “Web Voting” and you will be taken to the poll’s unique URL.

Note: If you want your audience to join your web poll using an event code, they cannot access more than one poll at a time. The poll that has been activated using the Start button will be visible. Otherwise, you can provide the web polls’ links to your audience, so that they access those directly.

Here are a few settings available word cloud for word cloud moderation:

1. Enable the Profanity filter to deal with troublemakers in the audience.

   

2. Enable the Anonymity feature to provide a fully transparent experience for your audience. This hides phone numbers and user IDs of respondents.

3. Delete individual submissions as needed.

Get your poll results presentation on-screen and explain how easy it is to vote.

The presentation page contains all the necessary information to let the users start voting.

There is no limit to the number of options/answers you can add for a poll in Digital Joy Engage.

After selecting ‘Multiple choice’  click on ‘NEXT: Polling Data’: 

Then key in your question and answer options:

Click ‘Next: Visual Settings’ to configure the poll visuals

Click on ‘NEXT: Preview & Launch’ to review poll settings:

Click ‘Create & Go Live’ to launch your poll

The main language we support is English but we do have many customers using our platform in several other languages. If you are running into issues with a specific language then please let us know.

Contact us at support@digitaljoy.media for more information.

Learn how to export your poll results from the dashboard.

• Go to the Polls section (left-hand side of your dashboard)

• Click on the poll you want to access

• On the Poll Details page, click on the 3-dots menu.

• Choose Export Data. You can export and download the results of your poll from the dashboard.

Once set, your event code will always be attached to your account. Event codes in Digital Joy are unique. We do not remove or change event codes for our users unless the user has an Enterprise plan.